30 Day Return Policy
If for whatever reason you are not completely satisfied and wish to return your purchase, please follow these simple steps:
- Notify us that you wish to return your purchase within 30 days of receipt and we will issue you a return authorization number (RMA).
- The item must be sent to us within 3 days after you receive this number; which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.
- Once our diamond experts have inspected your return, your money will be refunded by the same payment method.
- Items must be returned within 30 days of receipt in their original condition.
- Items returned without certification will be subject to a $75 replacement fee.
Contact Us to coordinate the return / exchange:
At Brillianteers, we offer a 30 day return policy, lifetime warranty and free ring sizing before shipping.
We are a global company and as such work with offices worldwide, we currently have offices in:
- New York, USA
- Ramat Gan, Israel
- Antwerp, Belgium
- Syndney, Australia
- London, UK
- Hong Kong
If you wish to return your purchase or want to have your jewelry serviced, this can be done in any one of our local offices worldwide.
We offer these service to save you time, save you shipping costs and save you import/export hassles.
All this and more is part of what we call "The Brillianteers Experience"
Brillianteers Diamond Studio - Head Office
38 W. 32nd St.
New York, NY 10001
Toll Free: 1-888-265-2069
service 'at' brillianteers.com