30 Day Return Policy

We offer a 100% money-back guarantee for returns requested within 30 days of the delivery of your order, no questions asked, super easy.

If, for any reason, you are not completely satisfied with your purchase and you wish to return your purchase, please follow these simple steps to implement our return policy:

  1. Let our team know

Notify us that you wish to return your purchase within 30 days of the receipt and we will issue you a return authorization number (RMA). You can do this by contacting us through our website (follow this link), calling our offices, or simply chatting with us through our pop-up chat box on our website. 

  1. Ship the Item/s Within 3 Days

The item must be sent to us within 3 days after you receive this number. Please mark this number clearly on the box and make sure to use a reliable courier by an insured service.  Please make sure to send us the tracking number so we can watch out for the package and ensure faster processing.

  1. Processing the refund

Once our diamond experts have inspected your return, your money will be refunded by the same payment method within 2 working days.

Note: Items returned without certification will be subject to a $75 replacement fee.

Contact Us to coordinate the return/exchange or for any questions.

 

Brillianteers Worldwide Office

Where to find us

Brillianteers has offices in the following cities:

  • New York, USA
  • Ramat Gan, Israel
  • Sydney, Australia
  • London, UK

If you wish to return your purchase or want to have your jewelry serviced, this can be done in any one of our local offices worldwide.

We offer these services to save you time, save you shipping costs and save you import/export hassles. Above all else, we offer these services to give you the best experience no matter where you are in the world. 

This is "The Brillianteers Experience"

Our Head Office

Brillianteers Diamond Studio
580 5th ave

New York, NY 10036


Toll Free: 1-888-265-2069


service 'at' brillianteers.com